The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results.
Raving Fans
Categorii:
Limba:
Engleza
Data publicării:
1996
Editura:
Tip copertă:
Hardcover
Nr Pag:
138
ISBN:
9780688123161
Dimensiuni: l: 14cm | H: 21cm
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