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      Marți și miercuri, 6-7 ianuarie, sunt zile libere legale, iar serviciul de asistență telefonică este închis. Comenzile înregistrate in intervalul 5 ianuarie, ora 15.00 - 7 ianuarie, ora 23.59, vor fi procesate începând cu data de 8 ianuarie. Îți mulțumim!

      A Guide to Customer Service Skills for the Service Desk Professional

      A Guide to Customer Service Skills for the Service Desk Professional

      Inc) Donna (ITSM Academy Knapp, Inc.) Donna (Knapp Associates Knapp
      0.0 / 10 ( 0 votes)
      Categories:
      Books in Foreign Languages, Business, Leadership and Management
      Language:
      Engleza
      Publishing Date:
      2014
      Publisher:
      Cover Type:
      Paperback
      Page Count:
      544
      Edition:
      4 ed
      ISBN:
      9781285063584
      Dimensions: l: 18.6cm | H: 23.1cm | 1.7cm | 672g
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      Publisher's Synopsis
      Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career.
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