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      Call Centre Training Handbook

      Call Centre Training Handbook

      A Complete Guide to Learning and Development in Contact Centres
      Ph.D. John P. Wilson
      0.0 / 10 ( 0 votes)
      Categories:
      Books in Foreign Languages, Business, Leadership and Management
      Publishing Date:
      2008
      Publisher:
      Cover Type:
      Hardcover
      Page Count:
      336
      ISBN:
      9780749450885
      Dimensions: l: 16.3cm | H: 24.6cm | 2.9cm | 734g
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      Publisher's Synopsis
      The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
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