Vezi mai multeDefuse any heated conflict by learning which of the five conflict styles you are and how to resolve even the most sensitive dispute with this must-read guide.
The average American worker spends 156 hours a year engaged in the kind of moderate to intense workplace conflict that adversely impacts both performance and health. Managers spend twenty-six percent of their time addressing and resolving conflicts on their team-the equivalent of chewing up one full workday each week. But what if it didn't need to be like this? What if there was a way to spend less time in stressfully interpersonal interactions and more time on the things that really matter?
Through three decades of building and facilitating team chemistry for Fortune 500 companies, professional sports franchises, schools, government agencies, nonprofit organizations, and families-Drs. Jim Guinn and John Eliot have reduced the time and cost of conflict resolution.
With this on-the-ground experience combined with industry-leading science and research, Guinn and Eliot discovered people respond to conflict in one of five ways: avoid, compete, analyze, collaborate, or accommodate.