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      Service Operations Management

      Service Operations Management

      Improving Service Delivery
      Robert Johnston, Graham Clark, Michael Shulver
      0.0 / 10 ( 0 votes)
      Categories:
      Business, Leadership and Management
      Publishing Date:
      2012
      Publisher:
      Cover Type:
      Paperback
      Page Count:
      488
      Edition:
      4 ed
      ISBN:
      9780273740483
      Dimensions: l: 19.3cm | H: 26.3cm | 1cm | 888g
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      Publisher's Synopsis
      Previously published: Service operations management: improving service delivery /Robert Johnston, Graham Clark, and Michael Shulver. Harlow, Essex, England; New York: Financial Times/Prentice Hall, 2008.
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