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      The Southwest Airlines Way

      The Southwest Airlines Way

      Jody Hoffer Gittell
      0.0 / 10 ( 0 votes)
      Categories:
      Books in Foreign Languages, Business, Leadership and Management
      Language:
      Engleza
      Publishing Date:
      2005
      Publisher:
      Cover Type:
      Paperback
      Page Count:
      320
      ISBN:
      9780071458276
      Dimensions: l: 15.2cm | H: 22.7cm | 2.1cm | 448g
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      Publisher's Synopsis
      Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
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