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      This is Service Design Doing

      This is Service Design Doing

      Marc Stinkdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
      0.0 / 10 ( 0 votes)
      Categories:
      Business, Leadership and Management
      Publishing Date:
      2018
      Publisher:
      Cover Type:
      Paperback
      Page Count:
      500
      ISBN:
      9781491927182
      Dimensions: l: 23.4cm | H: 24.9cm | 2.6cm | 1078g
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      Publisher's Synopsis
      How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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