Customer Care Excellence

Customer Care Excellence

How to Create an Effective Customer Focus
Sarah Cook
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Categories:
Business, Leadership and Management
Language:
Engleza
Publishing Date:
2010
Publisher:
Cover Type:
Paperback
Page Count:
288
Edition:
a VI-a
ISBN:
9780749457051
Dimensions: l: 15.8cm | H: 23.3cm | 1.8cm | 456g
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Publisher's Synopsis
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
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