Takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing strategic and practical aspects of customer care, this book explains how gaining customer commitment and motivating employees to deliver an excellent service can ensure successful results and satisfied customers.
Categories:
Language:
Engleza
Publishing Date:
2008
Publisher:
Page Count:
288
ISBN-10:
0749450665
Original Title:
Customer Care Excellence
Brand:
Edition:
a V-a
ISBN:
9780749450663
Dimensions: 518g
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