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      Ai 10%, 15% sau 20% reducere, în funcție de câte cărți pui în coș. Detalii aici.

      Assistance


      Free Gift Wrapping

      Free Gift Wrapping

      Whether expected or, on the contrary, offered as a surprise, gifts bring the most beautiful kind of joy. Once they reach the hands of the recipient, they are eagerly weighed, subjected to curious looks, and, once opened, they become smile generators.

      With all these thoughts in mind, we offer the gift wrapping service for free. Here at Cărturești, we help you pleasantly surprise your loved ones.

      Gift paper patterns are only available in limited quantities in our warehouse. If you wish for us to use a specific pattern, please send us an email at ecomenzi@carturesti.info.


      Delivery by bicycle

      Delivery by bicycle

      We deliver by bicycle on the same day in Bucharest! Because we love the idea of a happier, more airy and less polluted Bucharest. Greener with freshness, redder with joy, bluer with dreams. All in friendly conditions for the environment in Bucharest, for the vibe in Cărturești and the backs of the Sinapseria* couriers:

      • Same day delivery for all online orders placed on carturesti.ro daily until 13:30, containing products marked with the "24h" label.
      • Bicycle-delivered packages will not exceed the weight of 2 kg.
      • Price of bicycle delivery: 19.90 lei.
      • Delivery time frame: Monday to Friday until 19:00.
      • Next day delivery for all orders placed from 15:00 until midnight, from Monday to Thursday, and containing products marked with the “24h” label.
      • Bicycle-delivered packages will not exceed the weight of 2 kg.
      • Price of bicycle delivery: 11.90 lei.
      • Delivery time frame: Monday to Friday until 19:00.

      *Sinapseria is a bicycle courier service. With every delivery they complete, the people on their flying bicycles reduce the level of carbon dioxide that cars emit into traffic. We really appreciate what they do because no effort is too much for living in a cleaner city.

      Thank you for choosing this delivery method!


      Pickup from a bookshop

      Pickup from a bookshop

      From now on, you can choose to pick up your order from any of our bookshops.

      To access this service, simply log into your Cărturești account on the website and place an order that only contains products labeled as available for 24-hour delivery. The option for in-bookshop delivery will not be displayed if any of the items do not meet the above-mentioned terms. Also, your order must be a minimum of 10 lei in value.

      For this type of order, payment can be made through two methods:
      - Online card payment: immediately after completing the order, you will be redirected to the PayU website.
      - Payment at the bookshop when collecting the products.

      To select this method, during checkout, at the “Billing details” stage choose the “Pay in bookshop / Pay cash or by card upon parcel pickup.” option. This will not require a cash payment, as you have the possibility to pay using all available methods in our bookshops: card, voucher or cultural/gift card.

      Please note that these packages are processed by the central warehouse. Therefore, it will be necessary for the package to be dispatched and received at the selected bookshop. When the package is available for pickup, you will be notified via email and receive a unique 8-character security code, which will allow you to collect the package.

      Packages will be held at the bookshop for 5 days. After this period, pre-paid orders will be returned to the central warehouse, and you will be contacted for further details. Unpaid orders will be considered canceled, and the products will be relisted in the bookshop’s inventory.

      Returns and exchanges: You can make returns either online through a courier service or directly in the bookshop based on the invoice or receipt.
      For online returns, please register your request with the Customer Relations department. Our product return policy remains unchanged and can be read here.

      For situations when you want to exchange a product, there are solutions we can offer when you contact the same Customer Relations department.


      Pickup from Easybox or Fan Courier Locker

      Pickup from Easybox or Fan Courier Locker

      While completing your order, you can also choose to pick up your order personally from an easybox or locker. Payment can be done by card either an online card payment when placing the order or a card payment directly at the locker when picking up the package. Please note that certain lockers may not have an active POS terminal. In this case, when placing the order, you will only have the option to pay in advance through an online card payment.
      Delivery to the easybox will be handled by Sameday Courier while delivery to lockers will be handled by Fan Courier, you just have to follow the steps described to you by the courier company. Should the package not match the available dimensions at the pickup point you selected, you will be contacted by the couriers for further instructions. In this case, the delivery method will be updated and you will receive an SMS notification from the courier company to arrange the extra necessary details.

      Shipping Costs

      Shipping Costs

      Shipping costs will be calculated separately in your cart based on the destination (in Bucharest, within the country, or internationally) and the approximate weight of your package.

      If you opt to pick up the products from a Cărturești bookshop of your choice, you can do so for free. Please note that the minimum order value for this option is 10 lei.

      For orders with delivery within Romania, using a courier, and with a value exceeding 150 lei, the delivery is free.

      Otherwise, the following delivery rates apply for Romania:

      • In Bucharest and Ilfov County: 9.5 lei for orders valued up to 99.99 lei, 7.5 lei for orders valued between 100 lei and 149.99 lei, via a fast courier.
      • Nationwide: 15 lei for orders valued up to 99.99 lei, 7.5 lei for orders valued between 100 lei and 149.99 lei, via a fast courier.
      We use four courier companies for delivery: Cargus, Sameday, Fan Courier, and Bookurier. The allocation is made automatically based on the workload in each area. If you prefer delivery through a specific company, please specify it in the order's comments field.

      Should you need same-day delivery in Bucharest, you can choose our services with the following rates:

    • 19.90 lei, Sinapseria - bicycle delivery - only for products with a 24-hour label and for orders placed before 13:30.
    • By selecting the option of returnable packaging, you agree to add 1.9 lei to the normal shipping cost. See more details about returnable packaging here.

      For deliveries outside the country, shipping costs are automatically calculated in the shopping cart based on the recipient country, weight, and product category. In this case, payment is only possible with a card online.


      Returnable packaging

      Returnable packaging

      When you have books, planners, or notebooks in your shopping cart, check the 'Returnable Packaging' option. This way, you choose a more environmentally friendly packaging option made of recyclable polypropylene, which the courier will pick up from you and return to us for reuse. The cost is 1.9 lei anywhere in the country, independent of other shipping costs.

      For more details, please visit the R-Create page.

      Orders with returnable packaging will be exclusively delivered by DPD or Sinapseria.


      Payment options

      Payment options


      Online card payment

      After completing your purchase, you can choose to pay online with your card, enter your card details and you will be redirected to the page/platform of the payment processor we work with.
      If the payment is not confirmed, you will receive a new link for payment, automatically. If the payment remains unconfirmed within 12 hours, the order will be marked as cancelled.


      Cash on delivery

      If you choose to pay cash, you will hand over the amount due, in cash, to the courier who delivers your package. We remind you that the payment amount is mentioned in the invoice received on the registered email address.


      Payment by OP(Bank Transfer)

      You can choose to pay by bank transfer, based on the order confirmation email.
      CAREFUL!In order for us to be able to process and deliver the order you made on carturesti.ro, it is necessary for you to send us proof of the bank transfer by e-mail, to the address ecomenzi@carturesti.info, and also the amount must be visible in our account. The package will be shipped only after meeting the two conditions.


      Payment with cultural card or gift card

      You can choose to pay with Sodexo, UP and Edenred cultural or gift cards when you order from carturesti.ro. All you have to do is choose your favorite products, add them to the basket, and when you complete the order, choose online payment with your card (cultural or gift) and enter your cultural card data.


      Plata cu cardul de cadru didactic

      Poți opta, de asemenea, și pentru plata cu cardul de cadru didactic. El se folosește la fel ca orice alt card bancar sau de tichete: adaugi produsele în coș, iar la finalizarea comenzii, selectezi plata online cu cardul didactic și plătești în siguranță.


      Use of vouchers on Cărturesti.ro

      Use of vouchers on Cărturesti.ro

      1. Access the desired products.
      2. To purchase the products, press the "Add to cart" button
      3. Access the shopping cart via the button at the top right of the website, using the "Complete order" button.
      4. In the "Complete order" menu, enter the code in the "Voucher code" field and press the "Send" button.
      5. You can use multiple fixed value vouchers in a single order by repeating the instructions from the previous point for each one.
      6. After entering the vouchers, continue filling out the form with the required data and then press the "Complete order" button.

      For additional information and assistance, you can contact us by phone (0376 448 000) or by e-mail at ecomenzi@carturesti.info


      Payment by cultural card or gift card

      Payment by cultural card or gift card

      PYou can choose to pay with Sodexo, UP and Edenred cultural or gift cards when you order from carturesti.ro. All you have to do is choose your favorite products, add them to the basket, and when you complete the order, choose online payment with your card (cultural or gift) and enter your cultural card data.


      Plata cu cardul de cadru didactic

      Plata cu cardul de cadru didactic

      Poți opta, de asemenea, și pentru plata cu cardul de cadru didactic. El se folosește la fel ca orice alt card bancar sau de tichete: adaugi produsele în coș, iar la finalizarea comenzii, selectezi plata online cu cardul didactic și plătești în siguranță.


      Invoice details

      Invoice details

      To help protect the environment, you will receive the invoice electronically, by mail, together with the parcel dispatch notification.

      If you have an account on carturesti.ro, you can download the invoice from the order history section.


      Stock signs

      Stock signs

      You might wonder what some of the things on the site mean. By the way, there are these signs next to the products:


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      Next day delivery for orders made from Monday to Thursday, between 9.00 - 16.00

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      This tag appears when we only have a few copies of this product left.


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      This tag appears when the product is currently out of stock in our offer.


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      These products can be pre-ordered and will be delivered as soon as they are in our stock.


      indisponibil-online.jpg

      These products are only available in some bookstores and cannot be ordered online.


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      This tag appears when the product is not in stock but can be brought from the supplier's stock.


      Our shopping cart does not allow you to register a quantity greater than the script stock. Also, the maximum number of copies cannot be more than 5 pieces per product. If you wish to purchase a larger quantity, please send us your request by email to ecomenzi@carturesti.info


      Frequently Asked Questions

      Frequently Asked Questions

      1. I noticed that I can order a Cărturești voucher. Can you tell me what it is?

      The Cărturești voucher is a gift voucher that you can use as a payment method. It’s a simple way to answer the question ‘What gift should I buy?’ - a question we know you’ve asked yourself many times.

      You can load vouchers with any amount, as long as it’s a multiple of 10. The sum can be used on the website and in physical bookshops, for up to 3 purchases. The validity of the vouchers is 6 months.

      2. I would like to order a Cărturești voucher, how can I do that?

      Vouchers can be purchased in two ways:

      - Directly from the bookstore, in the form of a voucher. The minimum value is 50 lei or multiples of 50 lei.

      - Online, by accessing this link. It will be delivered via email in PDF format and can have the value you desire.

      For more information, you can contact us by phone (0376 448 000) or email at ecomenzi@carturesti.info.

      3. I am from abroad and I would like to place an order. How do I proceed? How do you deliver?

      Our products can be ordered from abroad, and they will be delivered through the DHL courier service. The only restriction is related to payment - meaning that you can only pay online with a card.

      It takes approximately 3-5 working days for the package to arrive from the moment it is taken over by the courier company. Of course, we will inform you via email when this happens, so you can expect the products.

      Regarding the shipping fee, it varies based on the weight of your package. It will be calculated automatically on the platform when you place the order online.

      4. I wanted to order a product labeled as ‘Unavailable’, but I couldn’t. Why?

      If a product is labeled as ‘Unavailable”, this means it is currently out of stock in our offering. We can check availability with our suppliers, but unfortunately, we cannot guarantee a positive response. We depend on our suppliers to a great extent.

      5. I have placed an order, but I would like to change something. How do I proceed?

      If you want to make changes to an order placed on our website, please contact us by e-mail (ecomenzi@carturesti.info) or by phone (0376 448 000). One of our colleagues will surely help you.

      6. Can you tell me when a product will be republished?

      Unfortunately, because we work with many suppliers it is difficult for us to know an exact date when a product will be republished. But as soon as it becomes available again, it will be listed on our site as well.

      7. I have already managed to pay with the card for a product that has become unavailable in the meantime. How do I get my money back?

      There are two possibilities: either you get the full amount back, or you can use it as payment for another product, exchanging. Firstly, you should call us (0376 448 000) or write to us (ecomenzi@carturesti.info) to tell us which option you prefer, and then we will continue with the procedures for both situations.

      8. Can orders be changed after they have been registered?

      Registered orders are processed very quickly to ensure that they reach you in the shortest possible time. For this reason, subsequent changes to the content or delivery dates are, in most cases, impossible.


      Contact info


      You can contact us:
      online orders:
      ecomenzi@carturesti.info
      tel.: 0376 448 000
      customer support hours:
      Monday - Friday: 9:00 - 20:00
      Saturday - Sunday: 10:00 - 18:00

      Splaiul Independenței 319A, pavilion OB15A, departamentul "Comenzi Web"

      Contact info


      Probleme? Ne poți contacta:
      comenzi online:
      ecomenzi@carturesti.info
      tel.: 0376 448 000
      program relații cu clienții:
      Luni - Vineri: 9:00 - 20:00
      Sâmbătă - Duminică: 10:00 - 18:00

      Ai 10%, 15% sau 20% reducere, în funcție de câte cărți pui în coș. Detalii aici.



      Splaiul Independenței 319A, pavilion OB15A, departamentul "Comenzi Web"